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Terms & Conditions that protect your account

When you open an account with us, you're agreeing to clear, straightforward rules that govern deposits, withdrawals, gameplay and your data.

Account ownership & accessPayment & withdrawal rulesData & security commitments
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pb88 slot Terms & Conditions that protect your account
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How to contact us about these terms

Team online

Live chat

Open the live chat in your account dashboard any time. Our team in Semarang and across Indonesia responds to questions about account rules, payment terms and data policies within minutes during operating hours.

Email support

Send term-related questions to our support address. Include your account ID and a clear description of what you need clarified. Email responses come within 24 hours on business days.

Account settings

Review and update your personal data, contact preferences and communication settings directly in your account. Changes take effect immediately and are logged for your security.

HOW WE PROTECT YOU

Data, security and account integrity

Data encryption

Your login credentials, payment details and withdrawal address are encrypted during transmission and at rest. We do not store full card or bank numbers; payment processors handle that data separately under their own security protocols.

Account verification

Before your first withdrawal, we verify your identity and payment method against your profile data. This protects both you and us from fraud. Verification typically completes within one business day.

Session & cookie terms

Your session cookie expires after 30 minutes of inactivity. We use cookies to remember your login state, language preference and gameplay history. You can disable cookies in your browser; this may affect lobby browsing speed.

Withdrawal reversal rights

Once a withdrawal is confirmed to your bank or wallet, it cannot be cancelled by us. If funds do not arrive within the stated timeframe, contact your payment provider first, then our support team with transaction proof.

Account closure & data retention

You can request account closure at any time through support. We retain your data for seven years to meet regulatory obligations. After that period, personal data is anonymised or deleted.

Dispute & complaint process

Disputes about account charges, missing withdrawals or data access are logged with a reference number. We investigate within 10 business days and respond with findings and next steps via email.

Frequently asked questions about our terms

Your account is yours to use under these terms. We reserve the right to suspend or close it if you breach our rules — for example, creating duplicate accounts, using another person's payment method, or engaging in fraud. If we close your account, you have 30 days to request a copy of your data or withdraw any remaining balance.

Change your password immediately via the account settings page, or contact our support team to lock your account. We do not reverse gameplay or withdrawals made after an unauthorised login if you did not report it within 24 hours of discovery. Always use a strong password and never share your login details.

Yes. Deposits and winnings are yours to withdraw at any time, subject to verification of your payment method. Your first withdrawal triggers a one-time identity check. Subsequent withdrawals to the same bank or wallet usually clear within one business day after our team approves them.

We do not issue refunds for gameplay or bets placed. Chargebacks filed with your bank after you've played are treated as fraud attempts and may result in account closure. If a charge appears incorrect, contact us within 48 hours with your transaction ID and we will investigate.

We retain your account data, deposits, withdrawals and bet history for seven years to comply with local regulations. After seven years, personal identifiers are removed and transaction records are archived. You can request a data export anytime through your account or by emailing our support team.

Yes, we update these terms when necessary. Material changes are notified via email at least 14 days before they take effect. By continuing to use your account after that notice date, you accept the new terms. Your account balance and withdrawal rights are not affected by term changes.

We accept DANA, OVO, GoPay, QRIS and bank transfer in Indonesia. Minimum deposit is Rp 50,000; maximum per transaction depends on your payment provider's limit. Withdrawals must go to the same method you used to deposit. Withdrawal minimums are Rp 50,000 and have no maximum, subject to account verification.

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